#Manageengine servicedesk plus msp pricing manual
ServiceDesk Plus is a solution heavily dependent upon manual input within the proactive problem management area.
Does not seem to clearly separate proactive from reactive problem managementīased on the information provided, Service Desk Plus is primarily a small to medium-market solution.Relationships and services require entering manually within CMDB.No automatic suggestion of knowledge base articles, workarounds etc.Proactive problem management records link with other record types.ServiceDesk Plus is a solution that contains the ability to carry out problem management but is immature with specific regard to proactive problem management.The attraction of ServiceDesk Plus is the ability to open several instances of the solution at the same time ensuring multitasking is possible whilst providing easy linkage between records.
License is issued both on Annual Subscription as well as Perpetual models. Pricing is based on the number of technician login (named technicians) and the number of assets managed by the application. This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution.Ĭommercial Summary – ManageEngine ServiceDesk Plus Review Vendor
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